Complaints

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I hope that you are happy with the service that I provide, but I appreciate there may be times when I am not offering you and your child the service that you require. I hope that you will feel able to discuss any concerns or issues that you may have with me directly.

If you would rather not talk in front of your child, we can arrange a more convenient time, for example in the evening or at the weekend.

It is a requirement of Ofsted that all written complaints are logged, along with the outcome and any action taken. These records must be available to show a Childcare Inspector if required.

I will record the following:

The name of the person making the complaint.

The nature of the complaint.

The date and time of the complaint.

Action taken in response to the complaint.

The outcome of any investigation e.g. measures taken to improve the service.

Details of information and findings given to the person making the complaint. These will have been provided within 28 days of the complaint, including any action taken.

I will keep a summary of the complaint to provide, on request, to the parent of any child for whom I act as a childminder and also Ofsted. This summary will not include the name of the person making the complaint. Records will be kept for 3 years.​

If you wish to make a formal complaint then you may contact the Ofsted Complaints and Investigation Unit on 0300 123 4666 (calls can be made confidentially), or write to

Ofsted complaints, National Business Unit, Piccadilly Gate,Store Street, Manchester,M1 2WD

If you have any concerns, I will be happy to meet and discuss them with you.
 

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Allegations of abuse against a childminder

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As a Childminder working alone I may be vulnerable to allegations of abuse being made against me or another adult in my home. I will take precautions to protect myself from this happening by: (this list is not exhaustive)

Ensuring all household members aged 16 and over are DBS cleared

Ensuring all visitors to the house are recorded in the visitors’ book and do not have unsupervised access to the children under any circumstances

Ensuring, where possible, that no workmen/women are in the house during minded hours, unless it is to repair an emergency service or for health and safety reasons.

Documenting every accident and incident that occurs whilst children are in my care, informing parents of such events and requesting them to sign my records.

Noting any noticeable marks on the children when they arrive and asking parents to inform me of any accidents that have occurred whilst outside my care.

Ensuring the children are within sight and/or hearing at all times according to the child’s age & stage of ability.

Keeping accurate records on each child and writing a daily diary if applicable.

​However, if an allegation is made I will then follow the procedure detailed in my Safeguarding Policy